OsTicket/Installing - Revision history

R00t at 11:24, 25 February 2017

2017-02-25T11:24:35Z

2017-02-25T11:04:24Z

‎Configure osTicket

2017-02-25T10:17:10Z

2017-02-25T10:06:11Z

2017-02-25T09:08:14Z

2017-02-25T09:07:02Z

2017-02-25T08:56:46Z

2017-02-25T08:35:45Z

2017-02-25T08:22:04Z

‎Configure Apache

2017-02-25T08:19:04Z

← Older revision		Revision as of 11:24, 25 February 2017
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	* Main customer portal -- support.yourdomain.com		* Main customer portal -- support.yourdomain.com
	* Admin portal -- support.yourdomain.com/scp/settings.php		* Admin portal -- support.yourdomain.com/scp/settings.php
		+
		+	==FAQ==
		+	Before the Knowledgebase can be accessible, you must first create a category, then create a FAQ/article, and finally you can make it public.

← Older revision		Revision as of 11:04, 25 February 2017
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	Once completed, you'll get a '''Congratulations''' screen, go ahead and change file permissions of the config file to a secure setup.		Once completed, you'll get a '''Congratulations''' screen, go ahead and change file permissions of the config file to a secure setup.
	<nowiki>~$ sudo chmod 644 /var/www/html/support/include/ost-config.php</nowiki>		<nowiki>~$ sudo chmod 644 /var/www/html/support/include/ost-config.php</nowiki>
		+
		+	Now you'll have a few options for links:
		+	* Main customer portal -- support.yourdomain.com
		+	* Admin portal -- support.yourdomain.com/scp/settings.php

← Older revision		Revision as of 10:17, 25 February 2017
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	~$ sudo service iptables save		~$ sudo service iptables save
	</nowiki>		</nowiki>
		+
		+	==Create A records==
		+	Create the necessary A record(s) for your setup. Make sure they have propagated and are resolvable.
		+
		+	==Configure osTicket==
		+	Go to your osTicket instance, http://support.yourdomain.com<br>
		+	Make sure the default page shows everything found and available.<br>
		+	Go through the steps of configuring the site
		+	*Site Name
		+	*support email address
		+	*root user & password
		+	*database name, user, & password
		+	Once completed, you'll get a '''Congratulations''' screen, go ahead and change file permissions of the config file to a secure setup.
		+	<nowiki>~$ sudo chmod 644 /var/www/html/support/include/ost-config.php</nowiki>

@@ Line 26: / Line 26: @@
 ~$ sudo chown apache: -R /var/www/html/support /opt/osticket
 ~$ sudo cp /var/www/html/support/include/ost-sampleconfig.php /var/www/html/support/include/ost-config.php
 </nowiki>
 ==Configure MariaDB==

@@ Line 18: / Line 18: @@
   <nowiki>~$ mysql -u root -p</nowiki>
 ==Install Dependencies==
-  <nowiki>~$ sudo yum install php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt -y </nowiki>
+  <nowiki>~$ sudo yum install php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt php-imap -y </nowiki>
 ==Download, Extract, and Configure osTicket==
   <nowiki>~$ sudo mkdir -p /opt/osticket

@@ Line 1: / Line 1: @@
 ==Update==
   <nowiki>~$ sudo yum update -y</nowiki>
 ==Install LAMP ==
   <nowiki>~$ sudo yum install httpd openssl mod_ssl php mariadb mariadb-server mysql -y </nowiki>

@@ Line 88: / Line 88: @@
 ~$ sudo systemctl enable iptables
 ~$ sudo systemctl start iptables
 </nowiki>

← Older revision		Revision as of 08:35, 25 February 2017
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	<nowiki>~$ sestatus		<nowiki>~$ sestatus
	SELinux status: disabled</nowiki>		SELinux status: disabled</nowiki>
		+
		+	==Disable firewalld replace with iptables==
		+	<nowiki>~$ sudo systemctl mask firewalld
		+	~$ sudo systemctl stop firewalld
		+	~$ sudo yum -y install iptables-services
		+	~$ sudo systemctl enable iptables
		+	~$ sudo systemctl start iptables
		+	</nowiki>

@@ Line 44: / Line 44: @@
 ==Configure Apache==
 Create file <code>vhosts.conf</code> and insert configuration line
   <nowiki>~$ sudo vi /etc/httpd/conf.d/vhosts.conf

← Older revision		Revision as of 08:19, 25 February 2017
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	Restart Apache		Restart Apache
	<nowiki>~$ sudo systemctl restart httpd.service</nowiki>		<nowiki>~$ sudo systemctl restart httpd.service</nowiki>
		+
		+	==Disable SELinux==
		+	<nowiki>~$ sudo vi /etc/selinux/config
		+	change SELinux=enforcing to SELinux=disabled
		+
		+	~$ sudo reboot</nowiki>
		+	check status
		+	<nowiki>~$ sestatus
		+	SELinux status: disabled</nowiki>